Hospital Policies

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At England Run Veterinary Clinic, we prioritize the well-being of your beloved pets and aim to provide the best possible care during every visit. To ensure a smooth and pleasant experience for both you and your furry companions, we kindly request your support with the following guidelines:

Prioritize Positive Conduct: Spread kindness and be considerate towards our veterinary team. Your friendly demeanor not only brightens everyone’s day but also contributes to a positive environment where open communication thrives. Additionally, respect appointment times to ensure smooth operations and follow the guidance of our veterinary professionals for the safety of all. Seek timely care when needed and understand our financial policies for a hassle-free experience. Remember, we have a zero-tolerance policy for bullying or disrespectful behavior towards our team members. Together, let’s create a supportive and respectful environment for all.

Safety for Felines : For the safety and comfort of our feline patients, we require all cats to be transported in carriers. No exceptions, but don’t worry if you forget yours – we’re happy to provide one for you to use from your car to the clinic and back. Once your furry friend is safely in your vehicle, please return the carrier to us.

Leash Policy for Canines: To ensure the safety of all our guests, we have a strict leash policy for dogs. All canines must be on a leash at all times while on the premises. This rule applies to dogs of all sizes.

Prohibition of Retractable Leashes: We no longer allow the use of retractable leashes within our clinic premises. If you arrive with a retractable leash, we kindly ask you to switch to one of our slip leads before entering the building. This measure is implemented to maintain control and safety for all pets and visitors.

Child Safety: To prevent any accidents and ensure the safety of both children and animals, we ask that no child under the age of 12 holds the leash of any canine, regardless of size.

We appreciate your understanding. By working together, we can make every visit to England Run Veterinary Clinic a positive and safe experience for all involved. Thank you for entrusting us with the care of your furry family members! If you have any questions or need further assistance, please don’t hesitate to ask our friendly staff.